Arosa Privacy Notice
Last Updated/Effective Date: January 1, 2023
LivHOME, Inc. and Arosa Acquisitions, LLC., and their affiliates (collectively, “Arosa”) “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided or collected directly from you through our sites and applications from which this Privacy Notice is linked, or via the forms and documents to which it is attached (collectively, the “Site”) or otherwise provided to us by third parties. It also describes your choices about the collection, sharing, and use of your Personal Information.
This Privacy Notice does not cover Arosa’s collection, use, or disclosure of Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act and the regulations promulgated therein, including, without limitation, the requirements set forth in 45 C.F.R. § 164.400, et seq.
We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.
The types of Personal Information we collect may include:
To the extent permitted by applicable law, we may use Personal Information to:
We may disclose your Personal Information in the following circumstances:
We will retain your Personal Information for as long as necessary to fulfill the purposes for which it has been collected, as outlined in this Privacy Notice, or any longer retention period required by law.
We use our commercially reasonable efforts to protect the confidentiality and security of Personal Information we process. However, despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information.
Depending on where you are resident, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. These rights may include the following:
In addition, you have the right to opt out of targeted advertising and profiling, to the extent that profiling makes decisions that produce legal or similarly significant effects concerning you.
To opt-out of marketing communications please email us at [email protected] or by following the instructions included in the email or text correspondence.
Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our services to you.
To exercise your rights with respect to your Personal Information, please see Section 12.
This Site is hosted in the United States. If you are visiting this Site from outside of the United States, please note that by providing your Personal Information it is being transferred to, stored, collected, or processed in the United States, where our data center and servers are located and operated.
We do not knowingly collect or solicit any Personal Information from children under the age of 16. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at [email protected] or contact us using the information listed in Section 15.
We are not responsible for the practices employed by any websites or services linked to or from the Site, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be subject to the applicable third party’s Privacy Notice.
This Section applies to our collection and use of “Personal Information” if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (the “CPRA”). This Section describes (1) the categories of Personal Information collected and disclosed by us, subject to CPRA, (2) your privacy rights under CPRA, and (3) how to exercise your rights.
When we use the term “Personal Information” in the context of the CPRA, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household.
If you would like to receive a copy of this Section in an alternate format (e.g., printable) or language, please contact us using the information provided in Section 15.
We have collected the following categories of Personal Information from our consumers within the last 12 months. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
| Category | Collected | Category of Source from which Personal Information is Collected | Purpose of Collection | Third Parties to whom Personal Information is Disclosed for a Business Purpose | Third Parties to whom Personal Information is Sold or Shared |
| Identifiers. | Yes | Directly from you | To provide our services to you. | Service providers. | N/A |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Yes | Directly from you | To provide our services to you or our business customers. | Service providers. | N/A |
| Protected classification characteristics under California or federal law. | Yes | Directly from you | To provide our services to you or our business customers. | Service providers. | N/A |
| Commercial information. | Yes | Directly from you | To provide our services to you or our business customers. | Service providers. | N/A |
| Biometric information. | No | N/A | N/A | N/A | N/A |
| Internet or other similar network activity. | No | N/A | N/A | N/A | N/A |
| Geolocation data. | No | N/A | N/A | N/A | N/A |
| Professional or employment-related information. | Yes | Directly from you; Third parties | To provide our services to you or our business customers. | Service providers. | N/A |
| Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | No | N/A | N/A | N/A | N/A |
| Inferences drawn from other personal information. | No | N/A | N/A | N/A | N/A |
| Sensitive personal information. | No | N/A | N/A | N/A | N/A |
We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in the “How We Use Personal Information” section above, unless required to do otherwise by applicable laws. Criteria we will use to determine how long we will retain your information include whether: we need your information to provide you with products or services you have requested; we continue to have a relationship with you; you have requested information, products, or services from us; we have a legal right or obligation to continue to retain your information; we have an obligation to a third party that involves your information; our retention or recordkeeping policies and obligations dictate that we retain your information; we have an interest in providing you with information about our products or services; and we have another business purpose for retaining your information.
Subject to certain exceptions, if you are a resident of California, you may have the following rights:
| Privacy Right | Description |
| Notice | The right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared. |
| Access | The right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You may also have the right to request the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information. |
| Data Portability | The right to receive the Personal Information you have previously provided to us. |
| Erasure | The right to have your Personal Information deleted. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required or permitted to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); or (4) to otherwise use your Personal Information internally, in a lawful manner that is compatible with the context in which you provided it. |
| Correction | You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your personal information from our records, unless an exception applies. We may deny your correction request if (a) we believe the personal information we maintain about you is accurate; (b) correcting the information would be impossible or involve disproportionate; or (c) if the request conflicts with our legal obligations. |
| Limit Use of Sensitive Personal Information | To the extent we processed your sensitive Personal Information, you have the right to limit our use of your sensitive Personal Information by clicking the “Limit the Use of My Sensitive Personal Information” link on the footer of our Site. |
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.
You may only make a request for access or data portability twice within a 12-month period. The request must:
You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Privacy Notice which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
To exercise your privacy rights under applicable data protection law, please submit a request to us by one of the following methods:
Verification: We must verify your identity before fulfilling your requests. If we cannot initially verify your identity, we may request additional information to complete the verification process. We will only use Personal Information provided in a request to verify the requestor’s identity. If you are an authorized agent making a request on behalf of a California consumer, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney.
We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We may deny certain requests, or only fulfill some in part, as permitted or required by law. For example, if you request to delete Personal Information, we may retain Personal Information that we need to retain for legal purposes
We may modify or update this Privacy Notice from time to time, so please review it periodically. We may provide you with an updated Privacy Notice if material changes are made, if required by law. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to the Site.
If you have any questions about our practices or this Privacy Notice, please contact us at [email protected]. You may also write to us at:
Talent Management
1540 Sunday Drive, Suite 216
Raleigh, NC 27607
For the Arosa SMS Privacy Policy
